Providing the customer with a worry-free, comprehensive service

Optimized production is essential to customer’s profitability. PackSys Global provides a check-up service to ensure optimal productivity of machines.

Trained field engineers inspect customer’s PackSys Global cap equipment efficiency. The check-up includes checking and cleaning the parts and sensors, and optimizing the machine parameters and settings. This standardized procedure enables customer to compare the machine’s productivity year-on- year or against other machines.

The CSA ensures the highest business continuity through appropriate risk management, together with the possibility of long-term cost control. Customers are safe in the knowledge that PackSys Global provides quick and professional support.

With EagleOwl™ PackSys Global provides customers fast access to a proactive, experienced team of technology and customer service experts.

Instead of adopting the traditional, reactive “break and fix” service model, you can opt for a proactive, customized PackSys Global field service to ensure continual and optimal productivity of your machines, and benefit from greatly discounted service rates.

The "Advisory Service" is a service offered by Packsys Global AG worldwide. This service involves our Field engineer specialist with visits to customers' factories, where their existing machinery undergoes for a comprehensive assessment.

What sets the "Advisory Service" apart from a standard audit, is the depth of insight it provides. Customers receive an exceedingly detailed machine overview, which proves invaluable for precise long-term maintenance planning. Each individual report is presented and discussed with the customer on-site.

Moreover, customers are provided with a dedicated machine report for their portfolio. This provides detailed insights into each assembly while also revealing potential upgrades, retrofits, and modifications based on machine type and availability, enabling targeted and efficient improvements.