Service Agreements

Service Agreements

Providing the customer with a worry-free, comprehensive service

Service agreements help customers to reduce the risk of a failure in general, and to mitigate the impact of unforeseen failures; aiming to achieve minimal downtimes and optimize availability. The service agreements support operators and enhance their peace of mind significantly.


Optimized production is essential to customer’s profitability. PackSys Global provides a check-up service to ensure optimal productivity of machines.

Trained field engineers inspect customer’s PackSys Global cap equipment efficiency. The check-up includes checking and cleaning the parts and sensors, and optimizing the machine parameters and settings. This standardized procedure enables customer to compare the machine’s productivity year-on- year or against other machines.

Your Benefits


  • Maximize process reliability
  • 10% discount on parts recommended from a Check-Up
  • Minimized risk of unexpected downtime
  • Present to customer documented proof of service

Premium Service Agreement

The CSA ensures the highest business continuity through appropriate risk management, together with the possibility of long-term cost control. Customers are safe in the knowledge that PackSys Global provides quick and professional support.

Remote Service Agreement

With EagleOwl™ PackSys Global provides customers fast access to a proactive, experienced team of technology and customer service experts.

Your Benefits

  • Immediate “live” support by a specialist
  • Minimized downtime
  • Save travel costs
  • Independent from software skills of on-site technicians

Customized Field Service

Instead of adopting the traditional, reactive “break and fix” service model, you can opt for a proactive, customized PackSys Global field service to ensure continual and optimal productivity of your machines, and benefit from greatly discounted service rates.

Your Benefits

  • Up to 20% savings on standard field service rates
  • Fixed travel time and cost
  • 10% discount on service parts recommended from the assessment
  • Discount on additional field service hours