Customer service

Customer service

Technology is our passion, Service our commitment

Reliable and tailored customer service

For us, acting globally means always being available for you - no matter where you are in the world.

We at PackSys Global guarantee you a reliable service through high competence, tailored knowledge and a passion for solutions. Not least because of the merger of COMBITOOL AG, TEXA AG AND MADAG PRINTING SYSTEMS AG with us. Now service for you means: The inquiry with us.

Your machines should always be able to achieve maximum performance - that is our quality standard. A requirement that we as a Swiss company are naturally only too happy to meet. If required, we will deliver first-class spare parts as quickly as possible and, through our universal network, will also help you on site as part of our customer orientation. So that your machines are always available.

Our passion is not limited to Switzerland. We offer you on-site service in your language through highly qualified engineers.

Call us when you need us

Hotline and contact detail



Our 24/7 service hotline offers customers the security of fast and comprehensive support.


24/7 Hotline +41 55 253 38 38


Customer Service Icons
Technology is our passion, Service our commitment

We are where our customer are

With well-established customer service centers in Switzerland, India, USA and China and a highly-qualified, experienced field service network, we are on hand to service customers locally, in their own language according to their own customs. This gives PackSys Global a strong service capability across many continents.

PackSys Global AG_Building_Waldau

PackSys Global AG

Spitalstrasse 38
8630 Rüti
Brückner Group China building in Suzhou, China

Brueckner Group China Co. Ltd

No 95 Xinglin St, Industrial Park
Suzhou 215027, Jiangsu
PackSys Global building in Mumbai, India

Brueckner Group India Private Limited

Venus Bldg., Thane-Belapur Road
Navi Mumbai 400708
High building

Altech Co. Ltd. (Japan)

Sumitomo Irifune Bldg 2F, 1-1 Irifune 2-chome, Chuo-ku,
Tokyo 104-0042,
Brückner USA building in Portsmouth, USA

Brueckner Group USA Inc.

200 International Drive, Suite 105
Portsmouth, NH 03801
United States