Our goal at PackSys Global is to be your partner for the most efficient solution to your machine challenges.
In the days of COVID-19, the need for remote machine installations and long, multi-day remote calls involving multiple experts on both our and your side led to new challenges. This is where the idea for our Remote Operations Control Center (R.O.C. Center) was born.
Our R.O.C. Center gives you direct access to our experts so that we can respond to your inquiries quickly and accurately. The R.O.C. Center is primarily used for more complex issues that need to be resolved over an extended period of time. As with traditional customer service, the goal is to solve your machine's challenges efficiently.
Our R.O.C. team is dedicated and specialized in keeping your machine running smoothly. This helps to minimize downtime and maximize productivity. With PackSys Global, you are in good hands when it comes to dealing with your machine challenges effectively and promptly.
Our new machines are usually equipped with a remote access modem. This enables us to support you not only in case of malfunctions, but also during installation, provided there are no special restrictions. We also offer the Smartcube production module for all new and most existing tube lines.If your machine is connected to the Internet, the production data will provide us with additional insights to better support you remotely. In addition to remote support, we can also provide you with production-related analysis and advice to help you improve your Overall Equipment Efficiency (OEE) and get the most out of our machines.
In our ever-changing digital world, the combination of deep technology knowledge and passion is at the heart of our brand. Not only do we stay on the cutting edge of technology, but we are committed to sharing that knowledge with you.
At the heart of our mission is world-class customer service. We know that the world of technology, with all its intricacies, can be an overwhelming challenge for many people. That's why we don't just see ourselves as information providers, but as your trusted guides on this fascinating journey through the digital world.