Found a vulnerability?
Keeping our machines, production systems, and digital systems secure is a high priority for PackSys Global. In line with the requirements of the EU Cyber Resilience Act (CRA), we provide a central point of contact for reporting potential security vulnerabilities.
Have you discovered a potential security vulnerability in a PackSys Global product?
Please report it to us by email. Our Product Security Incident Response Team (PSIRT) will review your report and coordinate the next steps.
Your report helps us identify potential security risks early and take appropriate action.
Report it now
Contact our Product Security Incident Response Team (PSIRT) directly by email.
What happens next?
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Report received
We confirm receipt of your report.
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Technical review
Our specialists review the reported security vulnerability and assess its potential impact. If we need additional information, we will contact you.
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Feedback
After the review, we will inform you of our assessment and the next steps.
How we handle your report
Confidentiality
We treat information about reported security vulnerabilities as confidential. We only share the information with people who need it to review and process the report.
Coordinated vulnerability disclosure
We follow a coordinated approach to reported security vulnerabilities (Coordinated Vulnerability Disclosure, CVD). This allows vulnerabilities to be reviewed and appropriate measures to be taken before technical details are disclosed.
Need technical
support?
This contact channel is intended only for reporting potential cybersecurity vulnerabilities.
For machine issues, spare parts requests, or other technical service inquiries, please contact our global service team.