Service Agreements

Service Agreements

Providing the customer with a worry-free comprehensive service

Customized field service to suit your exact needs

Service agreements help customers to reduce the risk of a failure in general, and to mitigate the impact of unforeseen failures; aiming to achieve minimal downtimes and optimize availability. The service agreements support operators and enhance their peace of mind significantly.

Equipment Check-Up

Planned and structured check-ups for your PackSys Global equipment minimize unexpected downtime, thereby maximizing customer’s productivity.


Your benefits

  • Maximize process reliability.
  • 10% discount on parts recommended from a Check-Up.
  • Minimized risk of unexpected downtime.
  • Present to customer documented proof of service.



Optimized production is essential to customer’s profitability. PackSys Global provides a check-up service to ensure optimal productivity of machines.

Trained field engineers inspect customer’s PackSys Global cap equipment efficiency. The check-up includes checking and cleaning the parts and sensors, and optimizing the machine parameters and settings. 
This standardized procedure enables customer to compare the machine’s productivity year-on- year or against other machines.


Learn more; Open Flyer- Check-Up below
Flyer- Closure equipment Check-Up

Flyer- Tube equipment Check-Up



Equipment Check-Up
Equipment Check-Up

Premium Service Agreement (CSA)

The CSA ensures the highest business continuity through appropriate risk management, together with the possibility of long-term cost control. Customers are safe in the knowledge that PackSys Global provides quick and professional support.


Remote Service Agreement (RSA)

With EagleOwl™ PackSys Global provides customers fast access to a proactive, experienced team of technology and customer service experts.


Your benefits

  • Immediate “live” support by a specialist.
  • Minimized downtime.
  • Save travel costs.
  • Independent from software skills of on-site technicians.
Remote Service Agreement (RSA)

Field Service Agreement (FSA)

A managed service model for your PackSys Global equipment that is tailor-made for you.


Your benefits

  • Up to 20% savings on standard field service rates.
  • Fixed travel time and cost.
  • 10% discount on service parts recommended from the assessment.
  • Discount on additional field service hours.


Customized field service

Instead of adopting the traditional, reactive “break and fix” service model, you can opt for a proactive, customized PackSys Global field service to ensure continual and optimal productivity of your machines, and benefit from greatly discounted service rates.


Learn more; Open Flyer- Field Service Agreement
Flyer- Field Service Agreement (FSA)

Field Service Agreement (FSA)