Online and Mobile Tools

Online and Mobile Tools

Making your life easy

State-of-the-art Online and Mobile Tools

To provide the best service we use the most up-to-date communication channels like e-Portal, Eagle Owl, and mobile Apps.

e-Portal: Online Parts Catalog

The e-Portal is a secure, personalized 24 hour online service platform that provides customers detailed assembly drawings and a direct spare parts inquiry service.


e-Portal provides easy access to machine exploded views and an easy navigation tool on the control panel to zero in on the correct part quickly. Find all machines in one portal and get Round-the-clock access. You can identify parts required, add them to the basket, and submit an inquiry to receive a non-binding quote.


Access your personal service e-Portal: click here


Get started

Contact us to get your own personal e-Portal account now:

24/7 Hotline: +41 55 253 38 38




  • Provides fast and accurate identification of parts, which reduces lead time and helps avoid costly delays.
  • Detailed exploded views, photographs of parts and convenient, up-to-date manuals help customers save valuable time in maintaining their machines.
  • The 24-hour access ensures flexibility in ordering spare parts and accessing machine manuals.


Watch e-Portal introduction video


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Flyer - Service e-Portal Introduction

Getting started - Place an inquiry in e-Portal

e-Portal: Online Parts Catalog
e-Portal: Online Parts Catalog

EagleOwl™ remote assistance service

EagleOwl™ is a state-of-the-art internet service that allows PackSys Global to access customer’s machines remotely. PackSys Global engineers connect to the equipment over a secure network to see the machine “live”. This enables an accurate understanding of the equipment production efficiency, thereby aiding identification of the issues.


Monitor machine with tablet-PC from office

Supervisors stay connected to the machine even while in the office. The tablet PC lets you monitor your machine live and react quickly; see machine status (on, off, idle), production speed, amount of waste production, and alarm history.



By using EagleOwl™ we will be able to remotely:


  • Troubleshoot your machine online.
  • Guide your specialists on site.
  • Point to control error messages proactively to secure continuous production.
  • Optimize control parameters.
  • Provide online software updates.
  • Detect source of potential trouble early.
  • Prepare additional repair work, if required.
  • Instruct your new employees.


Newsletter Download

Flyer – EagleOwlTM remote assistance


EagleOwl™ remote assistance service
EagleOwl™ remote assistance service